Frequently Asked Questions

1) I forgot my password. What can I do?

Most wallets cannot reset a password without the original seed phrase. If you still have your seed, you can restore the wallet and set a new password. If you don’t have it, do not try random guesses for too long to avoid lockouts. Instead, follow the wallet’s official recovery steps cautiously.

2) Can you recover my seed phrase for me?

No. A seed phrase is created and controlled only by you. No legitimate support agent can recover it or ask for it. If someone requests it, it’s a scam—stop immediately.

3) My wallet isn’t syncing. How do I fix it?

First, check your internet connection and update the wallet to the latest version. Clear cache or app data carefully (this does not remove your funds). If issues continue, try a different device or browser version that the wallet officially supports.

4) A transaction is stuck pending. What should I do?

Pending transactions often clear on their own. Avoid sending multiple repeats. Check network status, fees, and any replace or cancel options provided by your wallet. If in doubt, wait and review official guidance for your chain before retrying.

5) How can I verify a support agent is legitimate?

Legitimate agents will never ask for your seed phrase or private key. They use official domains and support channels listed by the wallet provider. Be cautious of unsolicited DMs, urgency, or requests to “verify” funds. When unsure, contact support through a verified website link.

6) What are common phishing red flags?

Look for misspelled domains, urgent language, and links that don’t match official sites. Be wary of fake pop-ups asking you to re-enter your seed. Always type the official URL yourself or use trusted bookmarks.

7) I’m having staking issues. Any tips?

Confirm your stake account or validator status in the wallet. Check minimum amounts, cooldown periods, or in-flight transactions. If numbers look off, refresh the wallet, re-sync, and review the provider’s staking guide for your chain.

8) Why are gas or network fees so high?

Fees rise with network demand. Try sending during lower-traffic times or adjust fee settings if your wallet allows. Always verify the estimated cost before approving, and avoid rushing transactions in volatile moments.

9) My Ledger or hardware wallet won’t connect.

Update your device firmware and the wallet app. Use original cables and supported browsers. Close other apps that might control the device (like other wallets) and try reconnecting after a system restart.

10) I imported a wallet but my balance shows 0.

Make sure you’re on the correct network and account. Some wallets default to a different chain or address path. Compare the public address with a reliable explorer to confirm balances and recent activity.

11) The app crashes on launch. What now?

Update the app and your OS, then restart your device. If the issue continues, clear the app cache or reinstall (ensure you have your seed phrase secured first). Try another compatible device or browser as a test.

12) How do I safely contact support?

Use verified links only, and never share your seed phrase or private key. Provide a clear summary, screenshots without sensitive data, and steps you tried. If anything feels off, stop and recheck the contact method before proceeding.

Independent support resource. Not affiliated with or endorsed by any wallet provider. All trademarks belong to their respective owners.

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